Integrated service management with PiSA sales
Always a solution at hand. Partial solutions are a thing of the past. Therefore, PiSA has checked the requirement of customers and branches in detail and has developed an integrated service management, which guarantees you a sustainable benefit. With PiSA sales you get a 360-degree CRM-view of present activities, projects and the installed basis of your customer. The project-oriented solution PiSA sales is the only system, which provides this overview for a company of your line of business. The service module of PiSA sales offers you all advantages of a branch-specific solution for the handling of complaints and contracts, as well as failure and maintenance processes: - Intensive customer retention and decrease of the customer value
- Quick reactions and efficient structuring of processes
- Pro-active service and sales increase for the after-sales domain
- Clear service management
- Standardized service control
- A solution and knowledge management, which is comprehensive for all departments
The management functions The PiSA sales service module makes your service and support departments meet the requirements of your customers for a quick, qualified and cheap service. The service module provides the following object and management functions: - Service reports for the registration of inquiries, complaints or failures
- Service order for applications and the planning of resources, including working plans, registration of achievements and technical feedback
- Maintenance plan for the illustration of recurring maintenance dates
- Service objects for the illustration of installations a the customer’s
- Knowledge data base for the management of FAQs and failure codes
- Contract management
The combination of processes The organization of the customer oriented information in PiSA sales makes the combination of service management and further information of the customer’s history possible. Profit from a general concept, which does not know borders of department and which combines the company-wide know-how. - Information about customers, operators and suppliers from CRM
- Data about offers and orders
- Product data and parts lists from ERP, PDM, EDM
- Documents
You can combine pre sales, sales and service processes smoothly and create a service network which integrates all involved authorities, from supplier over service partner to user.
Plan service missions clearly and fast
The proven PiSA sales service module now additionally simplifies the planning of service missions with the interactive, graphical service planning table. You can graphically generate and schedule service missions. They will clearly be visualized as Gantt diagram. Choose your service technicians according to their respective qualification and assign them to a mission simply per drag and drop. The included release mechanism takes care of the needed consistency in planning. Thereby the planning table shows all information that you need. Overload of resources immediately becomes visible during planning. Absenteeism of staff members, e.g. holidays and sick days, are considered automatically. The planning will be released via a color-coded status. - Overview on service missions and resources
- Color-coded status of service missions (planned, assigned, released)
- Interactive planning of service missions
- Assign resources per drag and drop
- Integrated workload control
+ Higher turnover in after sales through an efficient service management
+ Complete illustration of your service processes in CRM
+ Higher customer loyalty through e.g. shorter reaction time |
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PiSA sales 5 CRM 
